Terms and conditions

In force from [ДАТА НА ПУСКАНЕ]

This is an English translation provided for convenience. The contract is concluded in Bulgarian, and in case of any discrepancy the Bulgarian version prevails.

1. Who provides the service

The “Leti i pesti” service (the “Service”) is provided by [ФИРМА ЕООД/ООД], company ID (EIK) [ЕИК], registered office and address: [АДРЕС], email: contact@letiipesti.eu, phone: [ТЕЛЕФОН] (“we”). Website: letiipesti.eu.

2. What the Service is

2.1. The Service is a paid information subscription. We track plane ticket prices from the airports in Bulgaria listed on the platform, and we show on the platform and send by email deals where the price is below the usual price for that route and date.

2.2. We do not sell plane tickets and we are not a travel agency or intermediary. The subscriber books directly on the website of the airline or another seller, at their own discretion and responsibility. The contract of carriage is between the subscriber and the airline.

2.3. Prices in the deals are as we saw them at the time of checking. They change constantly and may be different when the subscriber opens the airline's website. We do not guarantee that a given price will be available, nor a particular number of deals in a period.

2.4. The “usual price” and the deal levels (“Good”, “Great”, “Exceptional”) are our assessment based on historical data for the route and date, not a statement by the airline.

2.5. Prices shown are for one passenger, one way, without checked baggage, unless stated otherwise.

3. Account

3.1. Using the Service requires an account with a valid email and a password. The subscriber is responsible for their password and for everything done through their account.

3.2. An account may be held only by a natural person aged 18 or over, or by a legal entity through its representative.

3.3. The subscriber may delete their account at any time from “Profile”. This ends the subscription with no refund for the current period, except in the cases under section 7 (right of withdrawal).

4. Plans and prices

All prices are final, in euros, including VAT.

4.1. The main plan gives access to deals in economy class: to destinations in Europe – with direct flights and flights with connections; to destinations outside Europe – only with direct flights from the airports in Bulgaria. Elite adds deals in premium economy, business and first class, and flights with connections to destinations outside Europe. Elite requires an active main plan.

4.2. Bundle at first payment. If, at the first payment, the subscriber buys the main yearly plan and yearly Elite together (€123.99 in total), these two prices (€23.99 and €100) stay the same at every following renewal for as long as the subscriber keeps both plans. If Elite is stopped, the main plan renews at the regular price (€100 a year).

4.3. Upgrading to Elite. Possible at any time. Monthly Elite runs month by month. With yearly Elite, the term of the main plan is extended to the end of Elite so that both renew together. The extension is charged pro rata at €100 a year (for example, with 6 months left on the main plan: €100 for Elite and €50 for the extension). The exact amount is shown before payment.

4.4. We may change prices for future periods. The price does not change for the current period. We notify a price change at renewal by email at least 30 days in advance, and the subscriber may stop the renewal before then.

5. Payment and automatic renewal

5.1. Payment is by bank card through a payment service provider (Stripe). We do not store card details.

5.2. The subscription renews automatically at the end of each period (month or year) at the renewal price under section 4, unless the subscriber has stopped it before then. By paying, the subscriber voluntarily commits to a subscription with automatic renewal, which is clearly shown to them before payment (the renewal price and frequency), and confirms they know they can stop it at any time from their profile. We do not send a separate reminder before renewal.

5.3. Renewal is stopped from “Subscription” in the profile, in two steps with confirmation, and takes effect at the end of the current period. Until then the Service remains available. A confirmation of the stop is sent by email. The subscriber may stop Elite only. The main plan then continues, and the bundle price under 4.2 no longer applies from the next renewal (this is shown before confirmation).

5.4. If a renewal payment fails, we notify by email and try again every day for 7 days from the renewal date. During these 7 days access and alerts continue, and the subscriber can pay at once or change the card from “Subscription”. If the payment does not succeed, access stops, and we try twice more – 7 days later and one month after the renewal date. If either of these attempts succeeds, the subscription starts again from the day of payment. If both fail, the subscription ends.

5.5. An invoice is issued on request. The subscriber requests it at contact@letiipesti.eu, stating the details the invoice should be issued to.

6. Term and termination

6.1. The contract is concluded at the first successful payment and runs for the paid period, with automatic renewal under section 5.

6.2. The subscriber may terminate at any time under 5.3. We may terminate for breach of these terms (for example sharing the account with third parties, automated data extraction, attempts to bypass protections), with notice by email.

6.3. If we stop the Service entirely, we refund the unused part of the paid period pro rata.

6.4. If the subscription has ended and the subscriber pays again, a new contract is concluded, with a new right of withdrawal under 7.

7. Right of withdrawal (14 days)

7.1. As a consumer, the subscriber has the right to withdraw from the contract within 14 days of concluding it (from the first payment), without giving a reason (Art. 50 of the Bulgarian Consumer Protection Act; Directive 2011/83/EU, Art. 9).

7.2. The Service starts immediately after payment. If the subscriber withdraws within the 14-day period, we refund the full amount paid.

7.3. Withdrawal is made with the “Withdraw from the contract” button in “Subscription” in the profile, or by a clear statement to contact@letiipesti.eu. The standard form below may also be used, but it is not mandatory. After withdrawal we send a confirmation by email with the date and time we received it.

7.4. We refund within 14 days of receiving the withdrawal, by the same payment method (back to the card, via Stripe). The subscriber's bank usually shows the amount after a few working days.

7.5. A renewal (following period) does not give rise to a new right of withdrawal. Stopping renewal is under 5.3.

7.6. Deleting the account is not a withdrawal from the contract and no amounts are refunded on deletion. A subscriber who wants to withdraw within the 14-day period and be refunded under 7.2 makes the withdrawal under 7.3 before deleting the account.

8. What we do not guarantee and liability

8.1. We do not guarantee the availability of a price, a number of deals, uninterrupted operation of the platform or the delivery of every email (emails may be stopped by spam filters).

8.2. We are not liable for decisions made on the basis of the deals, nor for costs of bookings, changes and cancellations with airlines and other sellers.

8.3. Our liability to the subscriber for damage for which we are liable by law is limited to the amount paid by the subscriber in the last 12 months. This limitation does not apply to intent, gross negligence or cases where the law does not allow a limitation.

8.4. The content of the platform (texts, data, design) is ours and is for the subscriber's personal use only. Bulk downloading, resale and automated access are prohibited.

9. Personal data

How we process personal data is described in the Privacy policy. It forms part of these terms.

10. Changes to the terms

We may change these terms. We notify significant changes by email at least 30 days in advance. If the subscriber does not agree, they may stop the renewal. Use after the changes take effect is considered acceptance.

11. Complaints, disputes, applicable law

11.1. Complaints: contact@letiipesti.eu. We reply within 14 days.

11.2. Supervisory authority: Commission for Consumer Protection (KZP), www.kzp.bg, tel. 0700 111 22. The subscriber may also use the alternative dispute resolution bodies at the KZP.

11.3. Bulgarian law applies. Disputes are resolved by the competent Bulgarian court, with the consumer retaining their rights based on their place of residence under the law.

11.4. These terms are in Bulgarian. The contract is concluded in Bulgarian. The terms also have an English translation. In case of any discrepancy, the Bulgarian text prevails.

Standard withdrawal form

Fill in and send only if the subscriber wishes to withdraw from the contract.